IT User Experience Professional

Company: Siemens Mobility
Location: Lexington
Posted on: April 15, 2025

Job Description:

As the largest passenger Rolling Stock manufacturer in the United States, we are expanding our footprint by building an advanced manufacturing and rail services facility on a 200-acre site in the proclaimed "Barbecue Capital of the World". Building on some of the newest technologies in our Sacramento Rolling Stock and Rail Customer Services factories, the new facility will include robotic welding, 3D printing, Virtual Reality weld training, and software tools to enhance our manufacturing process. We're excited to bring this new venture to the East Coast, and we'd love to have you join our team!

We are seeking a diligent and service-oriented User Experience professional for our new factory in Lexington, North Carolina. This role is best suited for individuals passionate about technology and eager to learn about IT tools, systems, and processes. The position involves a dynamic problem solver focused on problem-solving, addressing challenges, and managing a variety of IT tasks.

As an entry-level IT professional providing frontline support, the successful candidate will assist Siemens Mobility Rolling Stock and Customer Services businesses, catering to users with varying degrees of IT proficiency. While a deep technical foundation and a desire to learn, implement, and support technology are essential, we also offer comprehensive training and development opportunities. These resources are designed to enhance your skills, ensure stable and effective business operations, minimize disruptions, and support our Mobility Rolling Stock and Customer Services businesses in Lexington.

What your day-to-day will look like:

• Collect, categorize, analyze, and resolve incidents to prevent business disruptions. Identify, research, troubleshoot, and resolve technical issues - own until resolution is achieved.
• Ensure effective utilization of existing workplace IT solutions and stay informed about new technologies relevant to the business. Build and install new employee workstations and conduct onboarding tutorials.
• Establish and maintain application-focused Key-User communities, providing them with necessary access, support, and guidance in the IT environment.
• Deliver training on IT-supported offerings to enhance user competence - serving as a communication channel between end-users and IT services.
• Fully inform end-users regarding complaint and escalation management, including ticket closures. Understand, measure, and improve end-user satisfaction. Report systemic end-user or provider-based issues to management.
• Provide end-user support across business-specific applications, networks, servers, mobile devices, digital workplace platforms, and other IT services.
• Facilitate configuration, testing, deployment, and support of warehouse technology (Edge devices, WWAN Barcode Guns, Label Printers, Wearable Tech, etc.) necessary for successful operations of the factory.
• Install and upgrade computer components and software, mobile devices, and warehouse technology and integrate automation processes. Offer the highest level of customer service to users with varying degrees of technical proficiency.
• Document SMO Lexington IT systems and processes.
• Available outside business hours to support planned and unplanned incidents, testing, maintenance and other required IT activities.
  
  To thrive in this role, you have:
  
  
  • 4-year college degree (BS in IT, Business, etc.) or 0-2 years of equivalent experience.
  • Knowledge of IT ticket handling and the ITIL process.
  • Experience with Generative AI to create business impact.
  • Drive innovation and change within the user community.
  • Strong verbal, written, and interpersonal communication is crucial.
  • Collaborate with regional and global teams to improve the IT experience.
  • Basic understanding of Windows 11 and Office/Microsoft 365.
  • Experience with SharePoint Online, OneDrive, and Teams is a plus.
  • Flexible hours availability, including weekends, to support planned and unplanned incidents, testing, maintenance, and other required IT activities.
    While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
    
    This position is based in Lexington, NC. We offer a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html . The base salary range for this position in Lexington, NC, is $60,000 - $70,500. The salary may be higher or lower depending on the budget and the candidate's experience, knowledge, skills, and qualifications.
    
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    Equal Employment Opportunity Statement
    Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
    
    Reasonable Accommodations
    If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
    
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    Pay Transparency Non-Discrimination Provision
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    Criminal History
    Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Keywords: Siemens Mobility, Danville , IT User Experience Professional, Other , Lexington, Virginia